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Systems Administrator (Mac)


This is a Full-time position in New York, NY posted March 1, 2021.

About Kustomern n Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences
– not resolve tickets.

Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent, and personalized service and support through a single timeline view.n nToday, Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo, Slice and UNTUCKit.

Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, raised over $173.5M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.n n About The Rolen n Reporting to Kustomer”s IT Manager, the Systems Administrator at Kustomer is responsible for owning all areas relating to IT/AV/Network Support, and account administration.n n You will:n Provide top notch customer service and technical support to Kustomer employees based on hardware and software needs.

Partner with various teams across the business to facilitate projects (People, Dev, Security, etc.) Assist in managing our SaaS stack (G-Suite, Okta, Slack, Zoom, Torii, etc) Assist in managing and automating various tasks in Kustomer systems (MacOS, JAMF Pro, etc.) Partner with the People team to help onboard our high volume of new hires in 2021 and beyond; ensure IT onboarding is easy and quick for all new hires.

Assist in maintaining current and accurate inventory of technology hardware, software, and resources.

Assist with documenting, automating and implementing technology processes, approvals, and procedures within Kustomer.

Work with the Security team to enforce employee laptop policies and security procedures and to improve existing policies.

Partner with IT Manager and CTO to update and modify current IT infrastructure to address scalability, repeatability, and security.

Work with Vendors to evaluate, procure, implement and support various Saas solutions.

Assist in preparing and shipping computers for onboarding, offboarding and repairs.

n Your qualities:n 2+ years of experience as an IT System Administrator, preferably at a startup or technology company 2+ years of experience supporting G-Suite, Okta and Jamf Customer experience mindset: excited to dig into any issue, big or small, provide empathy and action to support your internal customers.

You are your customer”s biggest advocate.

Experience supporting SaaS applications and maintaining strong inventory of licensing and access.

High level of accuracy and attention to detail.

Experience in automation of Jamf policies and Okta Provisioning.

Must be proficient in computer hardware and software systems, network systems, and computer anti-virus & security programs.

Networking experience with a basic understanding of routers, VLANs, NAT, and VPN Strong communication and documentation skills (you love creating process docs) Mature and responsible with confidential information, as that is a natural part of this role.

Nice to have: Some Cybersecurity Experience including Network Firewalls, Firewall configuration, maintenance and troubleshooting, and cybersecurity implementation Must be comfortable with receiving shipments of laptops to onboard, offboard or repair and be able to send back out via FedEx May involve going into an office to assist with tech/facilities cleanup and/or office move (note that health and safety is Kustomer”s number one priority and we will follow and expect all employees to follow any government or state guidelines around COVID-19.

Currently the Kustomer NYC HQ is closed and no employees are present in our office) n n Benefitsn n Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, commuter benefits, and a flexible vacation policy.n n Diversity & Inclusion at Kustomern n Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.n nWe are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.n n Learn More About Kustomer: nnby Jobblenn

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