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Help Desk Technician

Cogent Infotech.

This is a Full-time position in White Plains, NY posted May 10, 2021.

Position – HelpDesk Specialist
Location – White Plains, NY,10601
Duration – 12 Months (High Possibility of Extension)

Skills Required

  • Minimum 4 years prior demonstrated experience
  • Remote phone support
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Ability to absorb and retain information quickly
  • Ability work independently with minimal supervision
  • Sitting for extended periods of time
  • General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers)

Job Requirements:

Software application required to support

  • Windows 10
  • MS Office (versions 2016/O365)
  • MS Outlook (versions 2013/16/ O365)
  • Intune & Webmail
  • Cisco Jabber / Meeting Place
  • Active Directory / Active Roles / Quest Password Manager
  • SAP & Maximo – password unlockresets
  • Enterprisedepartmental applications specific to NYPA
  • Periodically support other IT Groups as needed

Education & Certifications


  • Associate degree in Information Systems; 4 year college degree is preferred
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