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Walmart: Staff Software Engineer – Chatbot


This is a Full-time position in New Rochelle, NY posted May 22, 2021.

Position Summary…What you’ll do…Walmart?s Customer Care Self-Service group manages several interactive offerings across phone and chat channels to resolve customer issues and inquiries quickly and completely.

WeleverageML to predict and classify customerintent, andwedeploy bot technologies to guide users through theappropriate self-serviceworkflows.

Our work reduces customer effort, increases customer satisfaction, and reduces Walmart operational costs ?

we have an ambitious multi-year roadmap and are looking for aStaff Software Engineer toprovidetechnical leadership to the Chat teamthrough this journey.


You?llsweep us off our feet ifYou are: * Stimulated by challenges and are ready to engagewith systems atscale.

* Comfortable influencing others, leading technical team members, engaging with stakeholders, obtaining architectural buy-in from peer products, and communicatingclearly.

* Havinga test and learn mentality, and an agile way of working to improve your team?sproducts.

* Excitedabout solving complexchallenges.

* Customer-centric in spirit andexecution.

* Comfortableworking with cloudtechnologies.

* Experience leading teams and implementing technologyglobally.

* Forever student: someone who loves to continuously learn and strive forexcellence.

* Greatatcommunication/collaboration andhavea team-focused approach towards software development * Experiencedinmicroservicesarchitecture.

* Passionate about teaching and mentoring others to be greater than they thoughtpossible.

* You have a great eye for detail and can articulate the specifics of quality design while enforcing engineeringprinciples.

* Organized, disciplined, and can manage large projectssimultaneously.

What you’lldo…

* Providea completeconversational self-service solution for Walmart Ecommerce customers.

* Providetechnical leadership forsix to ten engineers in software development and design, identifyingshort and long term solutions and timeline; reviewing and approvingproposed solutions, implementing new architectural patterns; and performing design and code reviews of changes.

* Architect and buildscalable and high-performing servicesthat handle millions of customer conversations monthly.

* Prioritize and measure performance and availability of the system ?

lead SRE for our production deployments.

* Providesupport to the business for new and existing systems by responding to user questions, concerns, and issues (for example, technical feasibility); researching andidentifyingneeded solutions; Determiningimplementation designs; Providingguidanceregardingimplications of new and enhanced systems; and directing users to appropriate contacts for issues outside of own domain.

* Troubleshoot business and production issues by gathering information (for example, issue, impact, criticality); performing root cause analysis to reduce future issues; engaging supportteams when needed; developing solutions; driving the development of an action plan; performing actions asdesignatedin the plan; and completing online documentation.

* Demonstrate up-to-dateexpertiseand applythis to the development, execution, and improvement of action plans byprovidingexpert advice and guidance to others in the application of information and best practices; supporting and aligningefforts to meet customer and business needs; and building commitmentfor perspectives and rationales.

* Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; Identifyingbusiness needs; Determiningand carrying out necessary processes and practices; monitoring progress andresults; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

* Model compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans; using theOpen DoorPolicy; anddemonstratingandassistingothers with how to apply these in executing business processes and practices.

What you’llbring..

* Technical Solutions Architecture and design leadership * Around 8 years of total experience with over 3 years of experience inhigh-volume,high availabilitydistributedsystems.

* Experienced inmodern OO or functional languages and cloudservices.

* Strong experience in RESTful Microservices * Strong API design, development, and management * Clear Communication, including the ability to create functionalcharts.

* Ability to multitask between several different requirements and featuresconcurrently.

* Experience with cloud native technology, CI/CD * Experience with third-party libraries and APIs * Superior analytical skills with a good problem-solving attitude.

* Ability to perform in a teamenvironment.

Additional Preferred Qualifications * Experience inJVM or .NET environment * Experience with functional programming * Experience withhigh-throughputdistributedsystems * Demonstrated understanding of SQL and no-SQLdatastores The above information has been designed to indicatethe general nature and level of work performed in the role.?

It is not designed to containor be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required ofemployees assigned to this job.

The full Job Description can be made available as part of the hiring process.

Benefits & Perks:?

Beyond competitive pay, you can receive incentive awards for your performance.

Other greatperksinclude 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.?

About Global Tech?

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face.That?swhat we do at Walmart Global Tech.We?rea team of 15,000+ software engineers, data scientists and service professionals within Walmart, the world?s largest retailer, delivering innovations that improve how our customers shop and empower our 2.2 million associates.

To others, innovation looks like an app,serviceor some code,?but Walmart has always been about people.

People are why we innovate, and people power our innovations.?Beinghuman-ledis our true disruption.?



Working virtually this year has helped us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives and spend less time commuting.?

Today, we are reimagining the tech workplace of the future by making a permanent transition to virtual work for most of our team.

Of course, being together in person is an important part of our culture and shared success.We?llcollaborate in person at a regularcadenceand with purpose.???

Equal Opportunity Employer?

Walmart, Inc.

is an Equal Opportunity Employer ?

By Choice.

We believe we are best equipped to help our associates,customersand the communities we serve live better when we really know them.

That means understanding,respectingand valuing diversity unique styles, experiences, identities,ideasand opinions ?

while being inclusive of all people.?

Minimum Qualifications…Outlined below are the required minimum qualifications for this position.

If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor of Science and 6 years’ experience in software engineering OR Master of Science and 3 years’ experience in software engineering.Preferred Qualifications…Outlined below are the optional preferred qualifications for this position.

If none are listed, there are no preferred qualifications.

Master?s degree in Computer Science or related field and 3 years’ experience in software engineeringPrimary Location…121 River St, Hoboken, NJ 07030-5989, United States of America

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