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Patient Service Representative

The Institute for Family Health

This is a Full-time position in New Paltz, NY posted December 6, 2020.

Summary:Under the supervision of the Practice Administrator, performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration/financial data, and integrity of billing including charge documents is cognizant of the philosophy, standards, objectives and policies of the Department and the Organization.Requirements:Schedules patient appointments in Epic system.Makes reminder and no show calls, and provides schedule information to the practice.

Prints, schedules, and confirms appointments.Responsible for performing a complete registration of patient clinical, financial and demographic information into the Epic system.Responsible for the integrity of the data.

Collects cash from patients for charges and co-payments.Completes all necessary documents for all payments accrued.

Matches cash collected to receipts at end of session.Requests patient charts from Medical Records Department for distribution.

Searches for missing charts before they are needed for clinic session, only as required.

Qualifications:High School Diploma or equivalent requiredMinimum of one (1) year customer service experience requiredDemonstrated typing skills for CRT input requiredDemonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial informationDemonstrated ability to handle multiple priorities and to deal calmly with individuals under stress Bi-lingual, Spanish preferred Equal Employment Opportunity/Affirmative Action:The Institute for Family Health is an Equal Employment Opportunity Employer.

This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements.

Nothing outlined in this job summary is to be construed as an express or implied contract of employment.

Please visit for more information.Associated topics: assist, deskside, front desk, help desk, information technology analyst, support analyst, technical, technical support, technical support specialist, technician iv

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