Salesforce CRM Project Manager

The Salesforce Project Manager oversees management of allocated project(s) to a successful conclusion, delivering business process changes and system solutions to the organization in a cost effective and timely manner.

Responsibilities:
• Accountable for end-to-end delivery of assigned projects to agreed schedule, scope and budget
• Define scope and deliverables that support organizational objectives in collaboration with the project team and other stakeholders
• Develop project plans & timelines; participate in ongoing project planning activities to include schedule development, resource allocation, issue prioritization, risk management, communication planning
• Lead timely resolution of key issues, decisions, escalations, and risks.

Identify and track risks and response recommendations.

Implement mitigation plans as needed.

• Identifies and manages project dependencies and critical path
• Remove barriers to success in a proactive and collaborative manner
• Makes certain project communications are consistent with the size and profile of the project.

• Ensure timesheets are up to date and reflective of current workload.

• Manage relationships with variety of stakeholders to influence and negotiate project timelines and deliverables.

Clearly communicates any changes to situation or scope.

• Prepare and maintain detailed and accurate project reports including progress and health updates, RAID items, budget
• Facilitate regular status meetings with project team.

Participate in other project and program meetings as required
• Adheres to PMO guidelines and standard tools/templates
• Ensures that the project is smoothly handed over to the business and Operational Support following a formal gate review process.

• Manage project closure activities.

Facilitates and documents lessons learned
• Responsibilities may vary within the range of tasks and activities described, with specific objectives being set, documented and reviewed by the Program Manager.Qualifications: Bachelor’s Degree required preferably in Business, Computer Science, or Information Systems PMP certification highly desirableKnowledge & Experience:
• Solid understanding of software development life cycles with experience in both Agile and traditional project management principles and practices
• Proven track record of successfully leading enterprise software projects including 7+ years of experience managing medium to large initiatives with high complexity, visibility and impact.

Workday and Salesforce beneficial
• Experience managing stakeholder expectations at all levels of the organization
• Excellent written and verbal group and interpersonal communication skills
• Stakeholder management; customer and quality focused
• Critical thinking; analytical and problem-solving expertise
• Experience leading cross-functional project teams
• Business/Commercial background
• Highly organized and flexible approach with ability to prioritize and work under pressure
• Management of remotely located project teams is essential
• Technical project management skills preferred
• Proficient in the use of project management software (Smartsheet, MS Project)