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Hospitality Services Manager (Housekeeping Manager)

NYU Langone Health

This is a Full-time position in Mineola, NY posted December 8, 2020.

NYU Langone Hospital Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery.

We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services.

Position Summary:We have an exciting opportunity to join our team as a Hospitality Services Manager.

In this role, the successful candidate is responsible for establishing and maintaining standards of practice and performance, directing, facilitating and evaluating work performance of all personnel within a defined assigned area.

Job Responsibilities: * Coordinates activities of the department and matches skills of staff with appropriate duties required.

Oversees the orientation process of new employees, training of staff, and monitors safe and proper use of equipment.

Assists the Director in communicating and training staff on all policy and procedures for regulatory compliance, inclusive of Joint Commission, State Department of Health, HIPPA, OSHA and regulated medical waste.

Conducts monthly staff meetings including minutes and attendance sheets.

Ensures staff participation in annual requirements.* Manages department in a fiscally responsible manner.

Ensures adequate staffing levels on each shift while reducing unnecessary overtime.

Monitors and evaluates the use of supplies, materials and other resources to reduce costs and increase efficiencies.

Prepares department budgets and related reports in a comprehensive and timely manner according to established financial guidelines.

Regularly evaluates facility and recommends improvements.

Coordinates Hospitality work projects and communicates with other departments in facility as necessary.

Assist Director in selection and maintenance of all capital cleaning equipment.* Works closely with Infection Control to maintain a respective environment for staff, visitors and patients.

Monitors and promotes security and safety principles as per WUH policies and procedures for a safe environment for staff, visitors and patients.* Coordinates training of staff inclusive of supervisors to promote consistency and quality of hospitality service delivery.

Provides progress reports to the supervisors relative to short-term and long term goals and reviews department accomplishments.

Assist supervisors and selected staff with affiliations to promote professional expertise in hospitality and environmental services.* Utilizes bed tracking program for efficient patient flow.

Implement and utilize communication systems for promoting effective Hospitality Services response inclusive of beepers, phones, computers and email.

Monitors and supports program designed for team cleaning practices to improve patient room cleaning and service while monitoring patient flow throughout the institution.* Responds to Environment of Care (EOC) issues as directed by Director of Hospitality Services.

Facilitates and monitors all projects and cleaning functions to ensure that they are performed timely and to quality standards.

Evaluates and measures cleaning standards to meet hospitality services performance through daily quality checks.

Shares and utilizes data from customer satisfaction along with Press Ganey reports to educate staff to higher services standards.

Promotes Winthrop Hospitality and service culture programs, i.e., Winthrop Touch.* Performs other duties as assigned.

Minimum Qualifications:To qualify you must have a High School Diploma or GED.

– 5 years Hospitality experience in a Health care environment.

– 2 years Supervisory experience in related field.

Excellent communication (both oral and written), interpersonal, organizational skills.

Ability to read, write and speak English.

Preferred Qualifications:Some College.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital Long Island provides its staff with far more than just a place to work.

Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Hospital Long Island is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.

All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.

We require applications to be completed online.If you wish to view NYU Langone Hospital Long Island EEO policies, please click here.

Please click here to view the Federal “EEO is the law” poster or visit for more information.

To view the Pay Transparency Notice, please click here.

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