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Technical Services Support Associate


This is a Full-time position in New York, NY posted December 8, 2020.

Are you looking for a rewarding career in tech where you can work with dedicated, inspiring people?

As the only independent omni-channel advertising and analytics platform built for television, Innovid is looking for the best and brightest to help us in our mission to use data to enable the personalization, delivery, and measurement of ads across TV, video, display, social, and OOH.

Our award-winning culture is less about the perks (although we have many), or the office environment (which wersquore especially proud of), but about the people that make it possible.

Innovid serves a global client base of brands, agencies, and publishers through over twelve offices across the Americas, Europe, and Asia Pacific.

Please visit for more information.

Innovid is seeking a Tier 2 Technical Support Engineer to join our rapidly growing global organization.

This amazing opportunity requires a sharp minded and technically oriented candidate with a real passion for answering inquiries on all things Innovid from a technical perspective.

This person will work closely with Product, RD, Client Services, Sales, publishers, and clients to troubleshoot, investigate, and solve technical issues.

The ideal candidate possesses a strong functional knowledge of a wide range of web-related technologies and is friendly, positive, and highly motivated.

What You Will Do Provide 2nd Tier client and publisher support on all Innovid solutionsproducts Provide internal support for company employees on all Innovid solutionsproducts Performassist with 3rd party publisher certification according to IAB specifications Interpret needs of the Client ServicesSales teams and communicate to RD Liaise between Client ServicesSales teams and RD on defects and escalations Provide hardware, software, and other technology-related support for internal users Assist with coding and producing out-of-box and custom client projects QA and troubleshoot data discrepancies What You Will Need Experience with HTMLJavaScript (must have) Familiarity with web development tools (e.g.

Charles, Fiddler, etc) Familiarity with VAST, VPAID, and MRAID specifications strongly preferred Familiarity with video ad serving andor servers (Flashtalking, DCLK, Sizmek etc.) strongly preferred Familiarity with MySQL
– a plus Superb communication and relationship skills Able to professionally communicate technical information to people of varying technical knowledge Team player Ability to multitask effectively Problem solving attitude What We Offer High visibility role with a tremendous amount of growth potential A competitive compensation package, which includes health, dental, and vision insurance, life insurance, PTO + Sick Days, 401K + match, a volunteer program Offices in major cities around the world and a cross-company collaboration unlike anywhere else.

Remote and flexible work opportunities through Covid-19 There is no such thing as the perfect resume, or someone that checks every box.

At Innovid, we are generous with our time and knowledge, and always ready to teach.

So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.

Equal Opportunity Employer Innovid is an equal opportunity employer, committed to our diversity and inclusiveness.

We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here link?2Fhubfs2FInnovidJobApplicantCCPA-GDPRNotification.pdf to understand how Innovid processes your personal information and how you can exercise your rights.

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