This job board retrieves part of its jobs from: Toronto Jobs | Emplois Montréal | IT Jobs Canada

Find jobs in New York today!

To post a job, login or create an account |  Post a Job

  Jobs in New York  

Bringing the best, highest paying job offers near you

previous arrow
next arrow
Slider

Customer Service Representative – Kingston, NY

UnitedHealth Group

This is a Contract position in Ancram, NY posted December 14, 2020.

Training classes start soon – apply today! The world is a more interesting place when you can see it through someone else’s eyes. Bring your empathy and compassion to a role that will bring out your best everyday. UnitedHealthcare, part of the UnitedHealth Group family of businesses, can provide you with some of the best training and tools in the world to help build relationships and serve our existing and new customers. You’ll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you’ll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. Join us and discover how you can take your career to a new level. This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00am – 8:00pm. This will be working a rotating shift that will change each week.  It may be necessary, given the business need, to work occasional overtime. Our office is located at 505 Boices Lane Kingston, NY 12401.What we do defines who we are. Take a deeper look at how we’reproviding support during this global health crisis and search for a way you canget involved. View our Covid-19 Resources Page at: https://info.uhg.com/ Primary Responsibilities:Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondenceEducate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care providerContact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistanceAssist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these toolsThis role is equally challenging and rewarding. You’ll be spending long periods of time on the phone and called on to research complex issues pertaining to the caller’s health, status and potential plan options. To do this, you’ll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma, GED, or Equivalent work experienceMinimum of 2+ years of combined education, work and/or volunteer experience.  Preferred Qualifications:Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)Social work, behavioral health, disease prevention, health promotion and behavior change  (working with vulnerable populations)Sales or account management experienceCustomer Service experience Some of the steps we’ve taken to ensure employee well-being include:Transitioned our new hire training classes to be conducted virtuallyLaunched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging timeOnsite social distancing and increased sanitization measures for employees who have been welcomed back to our officesFully cover the COVID-19 healthcare costs for our employeesEmployees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from homeYou can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.htmlHelping create positive customer experiences for providers and our members can drive your sense of impact and purpose. Join us as we improve the lives of millions. Learn more about how you can start doing your life’s best work.SMCareers with UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 6 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support, training class, advocate, hiring immediately

AL Jobs AR Jobs CA Jobs GA Jobs KS Jobs KY Jobs LA Jobs MD Jobs MI Jobs MN Jobs MS Jobs MO Jobs NY Jobs OR Jobs TN Jobs TX Jobs UT Jobs VA Jobs WV Jobs ID Jobs